In General

KOTOHA London (KOTOHA)owns and operate  This document governs your relationship with

KOTOHA Cosmetics London LTD Company Number 9966392, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom,

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.


Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by KOTOHA. KOTOHA has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.



You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and KOTOHA will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of KOTOHA or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by KOTOHA and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.


In order to contract with you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. KOTOHA retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be KOTOHA or may in some cases be a third party. Where a contract is made with a third party KOTOHA is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.


(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.


(c) Payment


All credit card transactions are conducted on a secure external server (PayPal). No card details for website transactions are held on our own site or seen by KOTOHA. You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge. We may at any time after a failed payment has occurred, ask a debt collection agency to collect payment from you.


Upon receiving your order Payment server carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.


(d) Return


You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of 14 days, beginning on the day after you receive the goods. To cancel the contract, you need to contact with proof of purchase.


To be eligible for a return, the products must be in their original, un-opened, un-used, sealed and un-damaged condition. We consider the condition of the goods when being returned before making a refund.


If you are in possession of the products you are under the duty to retain them and take reasonable care of them. You must send the products back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.


We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at your expense.


The products sent to us are at your own cost and risk. We therefore strongly recommend you to choose a registered or trackable postal service and pack the products securely. We are not liable for returned items which are not received or damaged on its way.


Any sum debited to us will be refunded to you as soon as we received the products with above conditions and in any event within 30 days of your cancellation.


The products has to be returned by Recorded delivery to:

KOTOHA Cosmetics London

 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom


If your order has been incorrectly shipped or damaged in any way, you must notify us by email within seven working day of receipt of your order. Then you will need to send the damaged products back to us. We strongly recommend you to choose a Recorded delivery. On receipt of the products, we send you the same product again.

KOTOHA cannot take any responsibilities for returned goods that do not reach our offices. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at


(e) Shipping and Pricing


The prices stated on the website will be inclusive of any VAT payable. Prices are quoted in Pounds Sterling.


If you are ordering from outside of the UK, you may be subject to taxes and custom duties. These cost is at your expenses. KOTOHA is not required to verify and inform you of the amount or terms of customs duties and taxes. Therefore we recommend you to ask the details from the competent authorities of your country before making transactions.


The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the Purchaser. If goods are refused due to customs reasons a return fee may be applicable.


We aim to dispatch your order within 5 working days after your payment is cleared. Shipping charges will be added to your order once you reach the checkout stage. This is calculated based on the weight and destination of your order.  Shipping charge also include the cost of packaging and handling.


Please note KOTOHA is not responsible for any loss of the parcels. Therefore you may want to consider to select the Signed for/ Tracked service.


Payment will be accepted in British Pounds only.


Please allow up to 21 working days for your delivery after despatch:


UK – approximately 7 working days

Europe – approximately 10 working days

Rest of the World – approximately 14-21 working days


Please help us and the delivery company by providing correct address details with extra care.

By accepting our terms and conditions at the checkout you are instructing KOTOHA to act as your agent to instruct our courier to deliver the relevant goods on your behalf. Please note that all ownership, title and risk in goods will pass to you immediately at the point and time in which such goods are placed at your disposal at our premises.


(f) Out of stock items

If an item that you have ordered is temporarily out of stock, you will receive an email with an indication as to when you are likely to receive it.


Essential oils


Some of KOTOHA products contains essential oil. Please read the ingredients carefully. If you have queries, please contact The traditional values of Aromatherapy remedies are well known and information is available from books, Internet and leaflets. If you are taking any medication, you are pregnant or you have other medical conditions, we advise you to check with your doctor if you are suitable for using the products.


Safety policy


All products are external use only. Before using please read the instruction for use for all of our products. The products must be kept out of reach of children. Allergen information is available in ingredients list. People with allergic reactions or sensitive skin should carry out skin patch test 24 hours before use. Never use any of our products if you are allergic to any of the ingredients or have a nut allergy. Avoid contact with the eyes and ears. If the product gets into the eyes, or ears rinse well with tepid water. If necessary seek medical assistance.


Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law KOTOHA and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect KOTOHA’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with KOTOHA and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to



You agree to indemnify, defend and hold harmless KOTOHA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.



KOTOHA shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.



If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.



We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please email to:



If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and KOTOHA London. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of KOTOHA.